Values |
We expect and encourage |
We do not accept |
Excellence every time |
- Getting it right the first time
- Always getting back to clients with a sense of ‘urgency’
- Doing what we say we will do
- Delivering on our promises - meeting deadlines
- Challenging each other
|
- Delivering the bare minimum
- Near enough is good enough attitude
- No follow up
- Cutting corners
|
Ownership & Accountability
(we take responsibility for, and use our initiative to solve problems) |
- Taking responsibility for solving problems
- Using initiative rather than waiting to be told
- Be proactive not reactive
- Challenging the problem – see it through to the end
|
- Passing the buck
- Hoping the problem will go away
- Procrastinating
|
Pride in our people and our company |
- Being passionate
- Pride in our work
- Valuing and respecting the contribution of our people at all levels
- Standing by our people
- Recognising the efforts and achievements of all
- Being the best at whatever we do
|
- We don’t hang people out when the pressure is on
- Favouritism
- Putting down the role of cleaners
- Blame
|
Openness & Transparency
|
- Saying it how it really is without fear or favour
- Keeping colleagues informed
|
- Lies and cover ups
- “Yes” people
- Half or hidden truths
- Withholding information for power
- Suppression of opinion created by fear
|
Continuous Improvement |
- Always looking for a better way
- Challenging the Status Quo
|
- Resting on our past successes
- That no news from our clients is good news
|
