Since 1963, the cornerstone of our business has been the relationships we build with our clients.

Our team becomes part of your team and we are passionate in supporting you to achieve your objectives.

Our success is based on valuing our clients, listening to what you need and providing the best cleaning solutions to benefit your operations.

Whether it’s as transport providers ensuring a safe and comfortable journey for your passengers, Councils providing for your communities, medical centres ensuring the health of your patients, or hotels making your guests feel at home, ICS takes pride in contributing to your vision.

We constantly look for better ways of doing things to offer you the benefit of our experience and innovative solutions. We do this by balancing cleaning frequencies, resourcing and new technologies to provide you the most efficient, quality service at the best value for money possible.

With a strong focus on “getting it right every time”, we have retained many long term clients who have come to depend upon us day in, day out.

At the heart of our service is an ethos of responsiveness. We know that you want matters dealt with quickly and effectively. Our flexible staffing structure, proven management systems and experience means you can rely on us 24/7. In case of an emergency our rapid response team will be there within one hour.

We look to provide a safe environment for you, our cleaners and members of the public whilst providing quality service delivery. These values are supported by our accreditation to the ISO9001 Quality and the AS/NZS 4801 Occupational Health and Safety Management Standards.

History

1963: The business was founded in South Australia by Conor Austin as a family run single service window
cleaning operation

1995: ICS was purchased by Tim Austin who took it into the commercial sector and away from the
residential sector

1998: Office opened in Melbourne, Victoria

2000: Second office opened in Sydney, Australia

2002: ICS BRW’s 72nd fastest growing company in Australia

2003: BRW 61st Fastest growing company in Australia

2004: Office opened in Canberra, Australia

2007: Office opened in Perth, Western Australia

2012: Design industry-leading Tracking and Reporting Software that gives ICS a Global appeal – TransTrak and WorkTrack

2013: Office opened in Auckland, New Zealand

2015: Office opened in London, England

2016: Office opened in Singapore

Our Values

Our company has pride and passion in everything we do and we continually strive for excellence in quality and customer service. We conduct ourselves professionally and respectfully at all times, always looking for the best solutions to improve results for our clients, and provide a safe, inspiring work environment for our staff.

Excellence Every Time

Delivering on time and on specification, and inspiring each other to ensure we get it right every time.

Ownership and Accountability

Taking responsibility and initiative for solving problems and finding the best solution with urgency.

Pride in Our People and Our Company

Valuing, respecting and supporting the contribution of our people at all levels with a pride and passion to deliver the best results for our clients at all times.

Openness and Transparency

Saying it how it really is without fear or favour with colleagues and clients, and keeping each other informed.

Continuous Improvement

Always looking for a better way and challenging the status quo.